1. General terms

1.1iDigLocal Ltd will only carry out services agreed by the client or customer via email, mail or fax and only for clients who are 18 years of age or above. iDigLocal Ltd is has no liability to carry out services until iDigLocal Ltd has accepted the order for services in writing via email, mail or fax. Orders for any services placed with iDigLocal Ltd are placed with the express understanding that acceptanceby iDigLocal Ltd is goverened by these terms and conditions. If you do not agree to be bound by these Terms and Conditions, you must cancel your services with iDigLocal Ltd and may not thereafter use or attempt to use the Service.

1.2The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country.

1.3iDigLocal Ltd will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Client to any third party without prior permission from that Cleint, or as required under an appropriate court
or administrative directive, including a facially valid subpoena, or as necessary to render the Service. iDigLocal Ltd may provide aggregate data on Clients to third parties in the operation of iDigLocal Ltd’s business.

1.4Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by iDigLocal Ltd through other companies. No refunds will be made if we terminate your
hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. Credit on your account cannot be refunded and must be used for purchases and renewals.

1.5If you are an individual client, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial client, these Terms and Policies apply to all your employees, agents and/or customers.
In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.

1.6iDigLocal Ltd utilizes FraudRecord to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using one-way hashed information.

1.7iDigLocal Ltd is not responsible for any damages your business may suffer. iDigLocal Ltd does not make implied or written warranties for any of our services. iDigLocal Ltd denies any warranty or merchantability for a specific purpose. This includes loss
of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by iDigLocal Ltd.

1.8iDigLocal Ltd makes no express or implied warranties, including warranties of title, non-infringement, and warranties of merchantability or fitness for a particular purpose, regarding the service, or any software or other material available through the service, regardless of what you may have told iDigLocal Ltd about your intended use of the service.
No oral advice or information given by iDigLocal Ltd or its employees shall create a warranty or otherwise alter the provisions of this section.
The service and any software provided to you by iDigLocal Ltd are provided on an “as is, as available” basis; iDigLocal Ltd does not warrant that they will be error-free and/or uninterrupted, or that defects will be corrected. iDigLocal Ltd does not guarantee the security or back-up of any of your data which may be stored on the service.

1.9iDigLocal Ltd does not undertake to examine or review messages, files, or other materials, which are accessible through, pass through, or reside on iDigLocal Ltd hosting services or are used by iDigLocal Ltd clients. Complaints regarding alleged copyright infringement can be sent to admin@iDigLocal.co.uk.
Upon identification of the allegedly infringing material and the location(s) on iDigLocal Ltd’s facilities where the materials are to be found. Upon receipt of such written notice, iDigLocal Ltd will expeditiously remove or block access to the allegedly
infringing material, and provide notice to the person who had posted that material. If iDigLocal Ltd receives a notification from that person indicating that the claim of
infringement was based upon mistake or misidentification, iDigLocal Ltd will send you a copy of that notification. Unless you notify iDigLocal Ltd of appropriate court action to restrain the alleged infringement, the challenged material will then be restored or other wise made accessible again.

1.10You agree that use of the Service is at your own risk. Except for information, products, or services clearly identified as being supplied by IDigLocal Ltd, neither IDigLocal Ltd nor any of its affiliate controls, provides, operates, or is in any way responsible for any information,
products, or services accessible through the Service. IDigLocal Ltd neither endorses nor is responsible for the accuracy of third-party material(s), and you agree that IDigLocal Ltd is not responsible for any loss or damage caused by your use of, or reliance on, such material(s).
You understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Web sites, whether residing on IDigLocal Ltd equipment or not, postings to newsgroups, and
participation in any on-line chat sessions. You agree to indemnify and hold harmless IDigLocal Ltd and its employees, and other customers and subscribers from and against any claims, losses, costs, liability, damages or expenses arising out of your postings.

1.11You agree that in no event will iDigLocal Ltd have financial liability to you.

1.12Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you. You shall indemnify us and keep us indemnified
and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services. If you fail to pay any sums due to us
as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

1.13These Terms and Conditions may be amended in any respect at any time by iDigLocal Ltd upon the posting of the amended Terms and Conditions on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms
and Conditions. If you do not wish to continue to use the Service as a result of any such amended Terms and Conditions, you may provide notice of your wish to terminate your use of the Service to iDigLocal Ltd

1.14It is not necessary for any client to have signed an acceptance of these terms and conditions for them to apply. If a client accepts a quote then the client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

1.15This Agreement shall be governed by English Law.


2. Grounds for suspension & termination

2.1You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for iDigLocal Ltd to suspend or terminate your service. You agree that
iDigLocal Ltd has the right, with or without notice, to suspend or terminate your service upon the first or subsequent occurrence of any of the following:

2.2In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

2.3If you break any of these terms and conditions and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.

2.4If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.

2.5Using iDigLocal Ltd Services in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law).

2.6Hosting websites dedicated to pornography. Legal adult content is allowed however it cannot be the main focus of your website.

2.7Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail (“spamming”); this ground for suspension or termination is separate from and in addition
to the fees which will result from such activity. You agree to pay a clean up fee of £50 per hour if any of our server IP addresses appear on a blacklist as a result of spam from your account.

2.8Using your hosting as a file or image hosting service.

2.9Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.

2.10Using your account as a backup service. All files must be part of your website and must be linked to from your account. Dedicated server clients are exempt from this.

2.11Using the Service in such a way as to forge or mis-represent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender’s identity or location. This includes the hosting of Proxy Server applications.

2.12Uploading, linking to or storing warez, cracks or other pirated software.

2.13Hosting IRCD, image hosting sites, autosurf, port scanners, banner-ad services, escrow, banking, investment, lottery, gambling and pharmacy sites.

2.14Assisting in or directly distributing copyrighted material.

2.15Excessively using the Service in such a way as to limit the bandwidth available to others.

2.16Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.

2.17Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.

2.18Performing a chargeback on any transactions past or present will result in account suspension until resolved. If a chargeback is issued we reserve the right to remove your account, impose a £50 fine per chargeback and deny any future business.

2.19Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.
Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effective impedes or totally disables functionality of the recipient system(s),
or any other methods of denial-of-service attacks.

2.20Using the Service to add or attempt to add addresses to any mailing list (yours or a third party’s) without the explicit positive consent of the addressee(s).

2.21Attempting to cancel, supersede, or otherwise interfere with email other than your own.

2.22Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.

2.23Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information. Providing fake or incomplete contact
details, including name, postal address and telephone number.


3. Website hosting services

3.1Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference. Your unique customer username will be on this receipt and should be used for an
enquires to iDigLocal Ltd.

3.2Please note that we aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.

3.3All orders are delivered electronically via email, If you have any questions about your order please contact us at support@idiglocal.co.uk. Our trading hours are 365 Days a Year, 0800hrs-2000hrs, 7days/week. Normally we will
respond within 2 hours of receiving your enquiry.

3.4You understand and agree that iDigLocal Ltd will charge the following for overages on shared, reseller, VPS and shoutcast hosting: for every 1MB additional Disk Space you will pay £0.10 per month; for every 1MB additional Bandwidth you will pay £0.10 per month.

3.5You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. iDigLocal Ltd has no responsibility
for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.

3.6iDigLocal Ltd provides the use of cPanel, Centovacast and Plesk Control Panels and domain control panel to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you.

3.7iDigLocal Ltd carry’s out 1 backup per day and holds them for 30 days, these backups are strictly for our own use in-case of a server failure. This is not meant as a replacement for keeping your own backups.
If you terminate an account and need us to restore it from backups a £50 fee would apply.

3.8You agree not to access or attempt to access private areas of the Service. You agree to notify iDigLocal Ltd as soon as you become aware of an unauthorized use of your account and/or any breach or attempted breach of security on the Service.

3.9On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for
such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.

3.10You agree to be liable for any damages or loss of service which results in damages to iDigLocal Ltd as a result of any spamming or other violations outlined in the iDigLocal Terms & Conditions. These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that iDigLocal may pursue any such claims against you in Court.

3.11No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, iDigLocal Ltd may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions.

3.12Cancellation requests must be submitted through the client area. To do this, click the icone next to the package you wish to cancel then press ‘Request Cancellation’. You must then complete and submit the form. Choosing an immediate cancellation means your service will be
terminated with 24 hours of submitting the form. It is your responsibility to ensure any paypal subscriptions you have setup are cancelled. No other forms of cancellation are accepted. Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices.


4. Domain name registration

4.1Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference. Your unique customer username will be on this receipt and should be used for an
enquires to iDigLocal Ltd.

4.2Please note that we aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.

4.3All orders are delivered electronically via email, If you have any questions about your order please contact us at support@idiglocal.co.uk. Our trading hours are 365 Days a Year, 0800hrs-2000hrs, 7days/week. Normally we will
respond within 2 hours of receiving your enquiry.

4.4iDigLocal Ltd makes no claim that the domain name the client or customer wishes to register is capable of being registered by you or for you or in your name. You cannot assume registration of your domain name(s) until you have been notified that it has been registered.

4.5The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of .COM/NET/ORG and Nominet in the case of domain names ending with .UK you shall ensure that you are aware of those terms and conditions
and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

4.6We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold,
suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

4.7We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in
advance of our service provision.

4.8A free domain name will be registered for you with any hosting package or for any website design service should you require one, for up to 1years duration. The free domain must be added at the same time as ordering your package (hosting or website design). It cannot be added later. Only one domain
will be registered free of charge per account and must be used specifically for the purposes of the iDigLocal Ltd package. A minimum hosting term of 6 months is compulsory, after which you will be free to transfer the domain to another host should you wish. The domain also may not be transferred to
another client during this time. If you cancel your hosting before the 6 month paid period iDigLocal Ltd reserve the right to cancel or resell your domain. The offer applies to .com, .net, .biz, .co.uk, .org.uk and .me.uk domains only.


5. Website design & maintenance

5.1Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, iDigLocal Ltd cannot accept responsibility for any losses
incurred due to malfunction, the website or any part of it.

5.2The website, graphics and any programming code remain the property of iDigLocal Ltd until all outstanding accounts are paid in full.

5.3Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by iDigLocal Ltd remain the copyright of iDigLocal Ltd and may only be
commercially reproduced or resold with the permission of iDigLocal Ltd.

5.4iDigLocal Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products
are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

5.5Where applications or sites are developed on servers not recommended by iDigLocal Ltd, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.

5.6The client is expected to test fully any application or programming relating to a site developed by iDigLocal Ltd before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, iDigLocal Ltd will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

5.7iDigLocal Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client or used by the client in the future on their website. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

5.8Any coding additions to website briefs provided will be carried out at the discretion of iDigLocal Ltd and may carry an additional cost. Where no charge is made by
iDigLocal Ltd for such additions, iDigLocal Ltd accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

5.9The client agrees to make available as soon as is reasonably possible to iDigLocal Ltd all materials required to complete the site to the agreed standard and within the set deadline. iDigLocal Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

5.10iDigLocal Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

5.11iDigLocal Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents. iDigLocal Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

5.12In no event shall iDigLocal Ltd be liable for any direct, indirect, consequential, special and exemplary damages, or any damages whatsoever, stemming from the
use or performance of a client website or from any information, products and services provided through client sites, even if this website has been advised of the possibility of such damages.

5.13In the absence of any negligence or other breach of duty by us, your use of our client websites is entirely at your own risk.

5.14If we are in breach of the arrangements under this agreement, we will not be responsible for any losses that you suffer as a result.

5.15We do not have any liability of any sort (including liability for negligence) for the acts or omissions of providers of telecommunication services or for faults in or failures of their networks and equipment.

5.16Unless agreed otherwise with the Client, all website design services require an advance, non-refundable, deposit of a minimum of thirty three (33) percent of the project quotation total before the design work is supplied to the Client for review. A second charge of thirty three (33) percent would then be required before the development stage, with the remaining thirty three (33) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.

5.17Once a website has been designed and completed the final balance of payment is due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered.

5.18Charges for services to be provided by iDigLocal Ltd are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. iDigLocal Ltd reserves the right to alter or decline to provide a quotation after expiry of the 30 days

5.19A deposit is required from any new client before any work is carried out. It is the iDigLocal Ltd’s policy that any outstanding accounts for work carried out by iDigLocal Ltd or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with iDigLocal Ltd. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

5.20If accounts are not settled or iDigLocal Ltd have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj’s) being added to the client’s credit rating.

5.21iDigLocal Ltd reserves the right to charge a transaction processing fee of 2.5% of the transaction total where cheques, credit or debit cards are used to settle the account.

5.22Accounts that remain unpaid thirty (30) days Net after the date of the invoice may be subject to interest of 8% above HSBC Bank plc’s base rate. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount. The Customer shall pay the interest together with the overdue amount and any other fees and costs associated with recovery of the debt.

5.23iDigLocal Ltd will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies iDigLocal Ltd otherwise within ten (10) days of the date the materials are made available to the Client. Two cycles of client and iDigLocal Ltd interaction in the design phase are permitted before additional charges of £50hr may be added to the cost of the project by iDigLocal Ltd.

5.24iDigLocal Ltd will install or publicly post or supply the client’s website by the date specified at completion of the design phase, or at date agreed with client upon iDigLocal Ltd receiving initial payment, unless: a delay is specifically requested by the client and agreed by iDigLocal Ltd or changes to the project specifications are requested by the client or the client does not provide content or review in a timely fashion.

5.25The client agrees to delegate a single individual as a primary contact to aid iDigLocal Ltd with progressing the commission in a satisfactory and expedient manner.

5.26During the project, iDigLocal Ltd will require the Client to provide website content; text, images, movies and sound files in a timely fashion.

5.27On any occasion where project progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.

5.28If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.

5.29Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages.

5.30Graphical content should be provided as jpg, png or for vector graphics svg format.

5.31Any files produced by iDigLocal Ltd for the clients project (graphics, text, code files etc..) will not be released to the client until full payment is recieved for the project.

5.32The client retains the copyright to data, files and graphic logos provided by the client, and grants iDigLocal Ltd the rights to publish and use such material. The client must obtain permission and rights to use any information or files that are copyrighted by a third party. The client is further responsible for granting iDigLocal Ltd permission and rights for use of the same and agrees to indemnify and hold harmless iDigLocal Ltd from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to iDigLocal Ltd that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

5.33Where Royalty-free stock images are used iDigLocal Ltd may charge a per image fee as recompense for time taken to research the image. The use of stock imagery is limited by the license associated with that image and usage does not confer copyright to the client. You will not own the copyright to any images sourced by us on your behalf, either from our own stock image library or from any other provider of stock images. Stock images used in the design of a website cannot be reproduced by the client in any way.

5.34A link to iDigLocal Ltd will appear in either small type or by a small graphic at the bottom of the client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The client also agrees that the website developed for the client may be presented in iDigLocal Ltd’s portfolio.

5.35The client agrees to reimburse iDigLocal Ltd for any additional expenses necessary for the completion of the work. Examples would be time spent researching special fonts, stock photography etc.

5.36iDigLocal Ltd may purchase domain names on behalf of the client. Payment and renewal of those domain names is the responsibility of the client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of iDigLocal Ltd. The client should keep a record of the due dates for payment to ensure that payment is received in good time.

5.37If the client’s website is to be installed on a third-party server, iDigLocal Ltd must be granted temporary read/write access to the client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

5.38iDigLocal Ltd makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (Firefox, Internet Explorer 9). Client agrees that iDigLocal Ltd cannot guarantee correct functionality with all browser software across all different operating systems and on all different screen resolutions and devices. iDigLocal Ltd cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, iDigLocal Ltd reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software. iDigLocal does not test website operation and design layouts on Microsoft Internet Explorer version 8 or below.

5.39iDigLocal Ltd reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate any web hosting service we provide for clients should the necessity arise.

5.40Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites through our search engine optimisation services. The process of optimizing websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites or due to changes that iDigLocal Ltd make to your website.

5.41Whilst iDigLocal Ltd can make changes to your website that will increase the probability that it will have a higher search engine ranking iDigLocal Ltd cannot guarantee a higher search engine ranking.

5.42iDigLocal Ltd hereby excludes itself, its Employees and or Agents from all and any liability from: Loss or damage caused by any inaccuracy; Loss or damage caused by omission; Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site; Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise. The entire liability of iDigLocal Ltd to the client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

5.43Termination of services by the client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days. Upon termination of the contract by the client artwork and code produced by iDigLocal Ltd remains the property of iDigLocal Ltd and cannot be released to the client without additional payment.


6. Website Maintenance

6.1Website maintenance plans are to be paid in advance of the agreed instalment period, whether monthly, quarterly or annually. Services covered by any plan are set out on our Website maintenance plan page.

6.2Additional hours of work included with a website maintenance plan can be used for minor changes and updates to the contracted domain and can include the modification of page content such as images, links, text content and meta data associated with the existing pages of the website. It may also include the addition of new paged content where the creation of new content such as the creation of new graphic are articles is not required. Any substantial work may require additional charges, what work is classified as substantial is determined solely by iDigLocal. Examples of substantial works may include, but is not limited to:

  • Creating plugins or modules
  • Integration of plugins or modules
  • Creating new pages
  • Creating new content blocks
  • Layout changes
  • SEO strategy development
  • Adwords management

6.3All works undertaken by iDigLocal as part of a website maintenance plan are carried out at the discretion of iDigLocal.

6.4Website maintenance plans can be terminated at any time but no refund will be given.


7. Social media marketing

7.1A minimum 3 month contract is required for social media marketing services inorder to give iDigLocal Ltd a adequate time to influence your social media presence.

7.2The client agrees to delegate a single individual as a primary contact to aid iDigLocal Ltd with progressing the commission in a satisfactory and expedient manner.

7.3iDigLocal Ltd is not responsible or liable for any real or percieved loss of business, earnings to the client as a consequence of the content of any posts or communications submitted by iDigLocal Ltd. iDigLocal Ltd are not liable for any legal action against the client in response to any posts or communications submitted by iDigLocal Ltd.

7.4iDigLocal Ltd is not responsible or liable for any real or percieved loss of business, earnings to the client as a consequence of the management of any social media account by iDigLocal Ltd. iDigLocal Ltd are not liable for any legal action against the client in response to the management of any social media account by iDigLocal Ltd.

7.5iDigLocal Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client or used by the client on their social network accounts.
We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

7.6If we are in breach of the arrangements under this agreement, we will not be responsible for any losses that you suffer as a result.

7.7The client should provide all graphical material, where idiglocal provides the graphical content for social network posts or social network accounts maintenance they remain the property and copyright of iDigLocal Ltd, the client will pay a fee commensurate with the complexity of producing the said graphic.

7.8The client must provide a monthly synopsis of business activities or subjects to include in social network post, at least 2 weeks prior to the commencement of the month in question. iDigLocal Ltd cannot be held responsible for submitting social network posts on subjects not included in the list. Clients can choose not to provide a monthly synopsis but this removes any onus on iDigLocal Ltd with respect to posting content.

7.9The client is asked to comment/review iDigLocal Ltd social network postings, their nature and tone once a month, failure to do so is taken as acceptance by the client of the quality of iDigLocal Ltd’s services.

7.10Every week the client will be e-mailed a list of potential social network posts designated for the following week. Failure to comment on this synopsis is seen as acceptance of the posts content.
The weekly synopsis of posts is not representative of the final postings these may be changed in line with iDigLocal Ltd’s adaptable marketing strategy.

7.11iDigLocal Ltd is not responsible for responding to messages unless the client takes out a social network package, in which case iDigLocal Ltd cannot guarantee response to all messages.

7.12iDigLocal Ltd does not guarantee and increase in business, income or social connections/profile as a consequence of its services.

7.13Termination of services by the client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing.
The client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days.


8. Advertising campaign management

8.1Campaign management can be cancelled with 1 months notice. Transfer of account logins and access may take longer.

8.2By entering into this agreement with iDigLocal Ltd you agree to give iDigLocal Ltd access to the appropriate online advertising campaign management accounts and/or access to any appropriate account logins in-order for iDigLocal Ltd to associate your website/s with the appropriate analytical and account verification tools.

8.3IDigLocal Ltd’s advertising campaign management services are separate from online advertising account services such as Google Adwords. Cancellation of your relationship with iDigLocal Ltd will not stop advertising services from charging you for per click fees that are incurred. iDigLocal is not responsible for any charges you incur from advertising portals after your cancellation of our services.

8.4iDigLocal Ltd will invoice you for PPC budget, where applicable, prior to commencement of the next months advertising campaign. IDIgLocal Ltd’s previous months campaign management charges will be invoiced at the same time. Failure to pay before the start of the next calender month will result in the cessation of your advertising campaign.

8.5Whilst iDigLocal Ltd will endeavour to help you achieve your advertising goals we cannot guarantee any rate of return or performance. iDigLocal Ltd cannot be held responsible for commercial outcomes which are associated with the Internet marketing or management of your online advertising campaigns for your business and/or websites.